Complains

Complaint rules:

Before receiving the parcel, always check whether it has not been damaged during transport. If the packaging has visible external damage, we recommend writing a damage report in the presence of the courier and reporting this fact to us by phone. +48 61 307 00 36.

If the purchased goods turn out to have physical defects, are inconsistent with the order or are missing a structural element, please inform us by phone (+48 61 307 00 36) or by e-mail kontakt@hotel-supply.pl. You will receive information about further steps in the complaint procedure.

If the goods submitted for complaint need to be sent back, our service will determine whether the possible repair is covered by the warranty. If the complaint is accepted by us, we will repair/replace and deliver the goods back at our expense.
   

How to return the complained goods:

Pack the goods carefully so that they are not damaged during transport.

Please attach your proof of purchase or order number to the package and a piece of paper with a note describing the fault.

Send the complained goods via a courier company to the address of our store or provide us with the parcel collection address - we will arrange a courier for you.

hotel-supply.pl
ul. Jana III Sobieskiego 80B
62-030 Luboń

 
If you have any doubts or questions, please call us +48 61 307 00 36.

At http://ec.europa.eu/consumers/odr, a platform for an online dispute resolution system between consumers and traders at Union level (the ODR platform) is available. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or service contract (more information on the website of the platform itself or at the Internet address of the Office of Competition and Consumer Protection: (https://polubowne.uokik.gov.pl/platforma-odr,161,pl.html).