Returns

Policy for returning purchased goods:

If for some reason the purchased goods do not meet your expectations, you have 14 calendar days to return them. Goods manufactured to the customer's individual order (with strict preferences such as shape, size, color, etc.) are not subject to return.

The returned product must not be used or damaged (except for manufacturing defects).

You are responsible for the packaging and shipping costs yourself.

You will receive the refund for the returned goods to the account indicated in the declaration of withdrawal from the distance contract.

We do not accept return shipments sent cash on delivery.

How to return goods:

Let us know by phone (+48 61 307 00 36) or electronically to the following address kontakt@hotel-supply.pl about your decision.

Complete the declaration of withdrawal from the distance contract - you should receive it in the e-mail confirming the order.

Pack the goods carefully so that they are not damaged during transport.

Attach the declaration to the package and send it via courier to the following address:

hotel-supply.pl
ul. Jana III Sobieskiego 80B
62-030 Luboń

If you have any ambiguities or questions regarding the returned goods, please call us +48 61 307 00 36.