Complaints & Warranty Claims

We make every effort to ensure that all products we offer meet the highest quality standards. If the product you received is defective, does not conform to the contract, or is missing any components, you may submit a complaint.

How to Submit a Complaint

Please provide the following information:

• your order number or proof of purchase,
• a description of the problem,
• photos of the product (if they help us assess the issue).

Once we receive your complaint, we will contact you and inform you about the next steps.

Returning the Product

If returning the product is necessary to assess your complaint, we will provide you with detailed return instructions.

Please do not send any products back without contacting us first.

Complaint Handling

Each complaint is reviewed individually and in accordance with applicable legal regulations.

We make every effort to ensure that the entire process is completed as efficiently as possible and within the shortest possible time.

Contact

If you have any questions regarding a complaint or warranty claim, please contact our Customer Service team. We will be happy to assist you and answer any questions you may have.

You can also reach us by phone at +48 61 307 00 36.